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When you receive the SuperBox package. First, you need to pair the remote control with your TV box. Otherwise, you can only control your box via infrared and cannot use the voice control function. Follow the below steps to pair your remote to the SuperBox.
Step 1: Turn your SuperBox
Step 2: Press the Mic button on your remote or Click the Mic icon to open the pairing page
Step 3: Hold the Return and OK buttons together for 8 seconds till the red light flashes
Step 4: Press the OK button on your remote to finish the pairing process.
Step 5: Go to [Settings] – [Device Preferences] – [Remotes & Accessories] to check out.
Unpair the Remote here and re-pair it if something is wrong.