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How to troubleshoot if Blue Apps not appearing on SuperBox?
Important update: February 19, 2025
Important notice: If the SuperBox App Store does not appear, please enter the website address: <123.32158.cc> in the browser to manually download the App Store. Our tech team still need some time to fully fix it.
Here is a simple guide to download the App Store manually<https://youtu.be/pzXj-vicBRQ>
The SuperBox boxes takes safety concerns to the next level. When users receive the box, the App Store and Blue Apps are hidden.
Firstly, ensure that you have already connected to the internet via WiFi or Ethernet. You can check the network status in the top-right icon.
And you can also click the “Speed Test” icon at the bottom of the home screen.
Step 2: Go to App Store and Wait a few seconds
Click the App Store on the home screen, and wait a few seconds until the exclusive app store shows up, click to install it
Troubleshoot
If the App Store not showing up for a long time, go back to the home screen. Long press the Number 6 button on your remote until the diagnostic screen shows up, take a picture and send it to us.
App store not showing up??
Just check this tutorial, and let me know if it still not works, thank you!
I’ve had the box for about a month and it was weighing with no problems then started not working and I factory reset and now I can’t see the app store to download it
Hi there, we’ve already fixed the issue right away, please check it again and let me know if any further issues.
I cant find my blue apps on my new suberbox s5
Send the diagosis screen to us
I just received the superbox s5 max. The app store does not appear for the blue TV or vod
Hi there, we’ve fixed the issue, please check it again
Hi I just bought the S5 Max and the app store is not showing up AT ALL.
Please send me a screenshot of the diagonose screen according to this tutorial
I do not have the App Store with in the App Store
Follow this tutorial and send me the diagnostic screen. It works on all superbox models
I just received the superbox s5 max. The app store does not appear for the blue TV or vod
Send the diagnosis screen to us via email or online chat
I purchased the 5 Max. It stopped working and displayed devices forbidden on my TV. I had to use .0.0.0.0.0 to factory restart. No the 5 Max is missing the App Store app. MAC: 00228d08fb66. Model: S5Max. It was purchased through SuperBox on 27 April 2024. How do I locate the App Store app and install?
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Hi there, for this issue you need to go back to your seller.
No App Store at all. And I’m connected to internet
Send the diagosis screen to us
I’m experiencing the same problem, did you ever get it fixed?
I accidentally delete some apps like channel up, how do I get them back?
Just go to App Store and reinstall them
I pressed 6 and it says device status abnormal
You need to go back to your seller for this issue
Hello I did a factory reset now my app store disappeared
Make sure you’ve connected network, then click the App Store and wait a few seconds until the exclusive app store show up. If it doesn’t show up for a long time, take a photo of the diagnosis screen by pressing number 6 on the home screen.
I had issues this morning with box saying 0-99 domain null and nothing worked. Did a factory reset and now No android app store shows up and I cannot download the blue TV apps. Now what do I do??? Thx
Long press number 6 on the home screen and send the diagnosis screen to us